Terms of Service

These Terms apply to public and general-access PawthosX websites, informational content, interactive experiences, developer resources, public tools, trials, demonstrations, and other services that link to these Terms.

If you access a PawthosX service on behalf of a clinic, company, group, or other organization, “you” includes that organization and you represent that you have authority to act on its behalf.

These are general Terms. A separate signed or accepted agreement may govern a specific product, customer, transaction, implementation, payment service, integration, regional offering, or data-processing relationship.

If an applicable master agreement, subscription agreement, order form, DPA, BAA, SLA, implementation agreement, partner agreement, or other written term expressly conflicts with these Terms, the more specific written agreement controls for that subject matter.

Product documentation, marketing materials, roadmap statements, screenshots, demonstrations, FAQs, and sales conversations do not amend a signed agreement unless the agreement expressly says they do.

You must have legal capacity to enter into these Terms. If you use a service for an organization, you represent that you have authority to bind that organization.

Certain products may be intended only for veterinary professionals, veterinary businesses, authorized staff, approved partners, or other defined users. Access may be restricted based on role, region, licensing, contract, security requirements, or product availability.

Public websites, articles, calculators, comparison pages, product mockups, interactive demonstrations, and educational materials are provided for informational, evaluation, and marketing purposes.

Demonstrations may use sample data, simulated workflows, development environments, prototypes, staged product states, or features that differ from your production configuration. A demonstration is not a warranty that every displayed feature is included in every plan, region, integration, or deployment.

You are responsible for maintaining the confidentiality of credentials and for activity under accounts you control, except to the extent caused by PawthosX in violation of an applicable agreement or law.

• Do not share individual credentials unless expressly permitted.
• Use appropriate access controls and role assignments.
• Remove access when personnel no longer require it.
• Notify PawthosX promptly of suspected unauthorized access.
• Do not attempt to bypass authentication, authorization, or security controls.

Trials, preview features, developer previews, pilot programs, beta services, prototypes, and pre-release features may be incomplete, change materially, contain errors, or be withdrawn.

Unless a written agreement states otherwise, pre-release services are provided for evaluation and feedback and should not be used as the sole system for mission-critical, regulatory, emergency, or clinical functions.

PawthosX provides technology for veterinary businesses. It does not practice veterinary medicine and does not replace a veterinarian, veterinary nurse or technician, pharmacist, attorney, accountant, tax adviser, compliance professional, or other licensed or regulated professional.

Clinics and authorized professionals remain responsible for diagnoses, treatment decisions, prescribing, dispensing, controlled-substance compliance, recordkeeping, billing, client communication, consent, staffing, and all other professional or legal obligations applicable to their work.

PawthosX services may use artificial intelligence, automation, rules, models, classification, summarization, drafting, retrieval, recommendations, or other assistive technologies.

• Outputs may be incomplete, inaccurate, delayed, or inappropriate for a particular context.
• Users must review and validate outputs before relying on them.
• AI output is not a substitute for professional judgment.
• Clinical decisions remain with appropriately authorized veterinary professionals.
• Financial, legal, regulatory, tax, or compliance decisions should not be made solely from automated output.

Use of AI functionality may also be subject to additional product-specific instructions, clinic policies, regional requirements, or customer agreements.

PawthosX may offer voice, ambient, conversational, or hands-free interfaces. Depending on configuration, these features may process audio, transcripts, commands, contextual information, or device signals to perform a requested action.

Users are responsible for using voice and ambient features in a manner consistent with applicable consent, confidentiality, recording, workplace, client-communication, and privacy laws. Product-specific controls and customer agreements may impose additional requirements.

Move to PawthosX is a set of migration tools, workflows, and services intended to help veterinary organizations move information from existing systems into PawthosX.

Migration may involve extraction, export, import, mapping, transformation, normalization, deduplication, encryption, validation, reconciliation, and clinic review.

• Source systems differ in export quality, structure, restrictions, attachments, history, and available fields.
• PawthosX does not guarantee that every source field, relationship, formatting element, attachment, or historical record can be migrated.
• The clinic must review migrated information before relying on it for clinical or operational use.
• Migration utilities are not a permanent backup or archive unless a written agreement expressly says otherwise.
• The clinic is responsible for maintaining source-system records and backups required by law or its own policies until an appropriate transition is complete.

Personal information is handled as described in our Privacy Policy and, where applicable, customer agreements, DPAs, BAAs, regional privacy terms, security commitments, and product-specific documentation.

Customer-controlled production data may be used only as permitted by the applicable agreement, documented instructions, law, and product configuration.

Aggregated or de-identified information may be used for analytics, reliability, security, product improvement, benchmarking, or operational insight where permitted by the applicable agreement and law and where the information is not reasonably used to identify an individual or customer.

PawthosX may connect with laboratories, payment processors, communications providers, identity providers, cloud services, hardware, pharmacies, imaging systems, AI providers, migration sources, client applications, and other third-party services.

Third-party services are independently operated and may be governed by separate terms, pricing, privacy policies, availability, API limits, geographic restrictions, or security requirements.

Integrations may change, degrade, become unavailable, or require modification if a third party changes its service, API, contract, security requirements, pricing, or commercial availability.

Fees, subscriptions, payment processing, hardware, implementation fees, taxes, usage charges, discounts, promotions, credits, refunds, overages, late payments, and commercial commitments are governed by the applicable order form, pricing terms, payment agreement, or other written commercial agreement.

Third-party payment networks, banks, processors, and card brands may impose their own rules, limits, chargeback processes, settlement timing, and availability.

PawthosX and its licensors retain all rights in PawthosX software, code, designs, interfaces, documentation, visual systems, trademarks, trade dress, product names, workflows, prompts, models, APIs, written materials, demos, and other proprietary materials, except for rights expressly granted in a written agreement.

No ownership interest is transferred merely because you access a website, trial, demo, API, documentation, or product.

Subject to these Terms, PawthosX grants you a limited, revocable, non-exclusive, non-transferable right to access and use the applicable public site or service for its intended purpose.

Any broader product license, internal-use right, API right, redistribution right, or commercial right must come from the applicable product or customer agreement.

If you voluntarily provide ideas, suggestions, comments, feature requests, or other feedback, you grant PawthosX the right to use that feedback without restriction or compensation, unless a separate written agreement states otherwise.

This does not transfer ownership of your confidential information, customer data, or other materials protected by an applicable agreement.

You may not use PawthosX services to:

• violate law, regulation, court order, or third-party rights;
• gain unauthorized access to systems, accounts, or data;
• introduce malware, malicious code, or destructive payloads;
• circumvent authentication, access controls, usage restrictions, or security protections;
• interfere with system integrity, performance, availability, or other users;
• harvest credentials, personal information, or confidential information without authorization;
• use APIs or automated access in a manner materially outside published or contracted limits;
• submit information you do not have the right to provide;
• misrepresent affiliation with PawthosX; or
• use PawthosX intellectual property in violation of these Terms or another agreement.

Good-faith security research must follow any published vulnerability-disclosure or security-testing rules and may require prior written authorization. Testing must not access customer data, degrade production systems, create persistence, exfiltrate information, or interfere with other users.

Nothing in these Terms authorizes activity prohibited by law or a separate security policy.

PawthosX may maintain, update, modify, replace, or discontinue public websites, previews, documentation, demos, free tools, beta services, or non-contracted features.

Production uptime, maintenance windows, support commitments, service levels, and contractual feature obligations exist only to the extent stated in an applicable customer agreement.

PawthosX may suspend or restrict access where reasonably necessary to protect security, prevent abuse, comply with law, address nonpayment, enforce applicable terms, protect customers or third parties, or respond to a material breach.

Contracted customer termination rights, cure periods, transition duties, and post-termination access are governed by the applicable customer agreement.

Data export and portability rights depend on the applicable product, customer agreement, role, technical capability, and legal obligations.

PawthosX may require identity, authority, security, and scope verification before releasing customer-controlled or production data. Export format, timing, cost, retention, and post-termination availability may be addressed in a customer agreement or product-specific documentation.

Public information is not confidential merely because it is available through PawthosX. However, non-public product, security, technical, customer, pricing, roadmap, integration, or business information may be confidential under a separate agreement, disclosure notice, access condition, or applicable law.

You must protect confidential information you receive under an applicable agreement and may use it only for authorized purposes.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATE WRITTEN AGREEMENT, PUBLIC SITES, DEMOS, FREE TOOLS, PREVIEW SERVICES, AND GENERAL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

PAWTHOSX DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, TO THE EXTENT SUCH DISCLAIMERS ARE PERMITTED BY LAW.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAWTHOSX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE UNDER THESE GENERAL TERMS FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM A PUBLIC SITE OR OTHER SERVICE GOVERNED SOLELY BY THESE TERMS.

Unless a separate written agreement states otherwise, PawthosX’s aggregate liability arising solely from these general Terms will not exceed the greater of the amount you paid PawthosX for the specific public or general service giving rise to the claim during the twelve months before the event giving rise to liability or US $100.

Different limitations may apply under a signed customer agreement. Some jurisdictions do not permit certain exclusions or limitations, so portions of this section may not apply to you.

To the extent permitted by law, you agree to defend, indemnify, and hold PawthosX and its affiliates harmless from third-party claims arising from your unlawful misuse of a service, violation of these Terms, infringement of third-party rights, or submission of information you lacked authority to provide.

Any different or mutual indemnification obligations for a paying customer are governed by the applicable customer agreement.

Unless a more specific written agreement provides otherwise, these general Terms and disputes arising solely from them are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

Product, employment, migration, regional, partner, or customer agreements may select a different governing law, forum, dispute process, or jurisdiction. Those more specific provisions control when applicable.

Services may differ by country or region. Availability of products, AI features, integrations, payments, hosting, support, professional workflows, and other functionality may depend on local law, infrastructure, contract, or technical readiness.

Legal notices to PawthosX under these general Terms should be sent to legal@pawthosx.vet unless an applicable agreement specifies another notice method.

Customer agreements may require notices to be sent to specific addresses, portals, representatives, or delivery methods. Those requirements control for the applicable agreement.

If a provision of these Terms is held unenforceable, the remaining provisions remain in effect to the extent permitted by law.

A failure to enforce a provision is not a waiver of the right to enforce it later. Section headings are for convenience and do not limit the meaning of a provision.

You may not assign rights under these general Terms where assignment is prohibited by law or would materially affect PawthosX’s rights, except with PawthosX’s consent. PawthosX may assign these Terms in connection with a corporate reorganization, financing, merger, acquisition, or sale of substantially all relevant assets.

We may update these Terms to reflect changes in law, technology, products, or business practices. The “Last updated” date identifies the current version.

Changes apply prospectively from the effective date stated in the updated Terms. Where applicable law or a separate agreement requires additional notice or consent, we will follow that requirement.